Like you, we are monitoring the latest information and doing everything we can in these challenging times to ensure we continue to serve our valued customers to the best of our ability.
The safety and well-being of our people is our top priority. I’m proud of the way the team has supported one another and adapted to the new working arrangements. We are fully functioning, with most of our team working from home and making the most of Zoom, Skype, Facetime, Teams and WhatsApp to ensure the day to day running of our office continues unimpeded.
Open for Business
We are open for business and ready to help you during these unprecedented times. As always, we are eager to assist, and there are many ways we can help. For instance, the other day, a new customer took us on a tour of their plant via video conferencing! It was fantastic - very informative, and something we want to keep doing with customers post COVID-19.
We are all systems go! We’re working steadily through our current order book, and it’s encouraging to see many other companies also continuing with projects.
We want to help you navigate the assistance available so that you can continue with your projects. For further information regarding the Stimulus Packages available, refer to the ATO website.
After Sales Support.
Travel restrictions mean that we can’t currently be there in the flesh, but there are plenty of other ways we can help. Our remote phone and video links are improving daily. For many of our customers, where remote access modems have been installed in control systems - we can quickly troubleshoot any issues. This has proven to be a timely and worthwhile investment.
If you don’t yet have a remote support modem, give us a call, and we can guide you through the process of setting up this option.
Our supply chain is currently functional, and as always, we keep as many spare parts on hand as possible for our customers. Given the uncertainty around shipping and the possibility of disruptions, we encourage everyone to check your inventory - particularly for consumables and critical spare parts.
Give us a call, and let’s work together to make sure we are all prepared for the coming months.
There has never been a more critical time to support one another. Community is the key to not only surviving, but thriving, and communication is vital. Be assured that we are here to help you, so please, pick up the phone or book a video conference call. Let’s work together and support our community.
Above all, please stay safe, and thank you for choosing to work with us.
All the very best
The KBS Team