The BCA’s on KBS proprietary equipment has been invaluable to our business as they have identified issues that we could not have realized. Although the equipment was still operating well after 10 years of service, the faults identified have not impacted the plants performance and therefore were not seen as issues.
The Partner Program allows us to have the service and support we need from technical service engineers with the ability to recognize and diagnose issues and perform repairs immediately. The willingness of these engineers to pass on their expertise to our own maintenance team means we have the best of both worlds, a partner program that not only supports us but is invested in training of our staff as well.
The customer support team is always willing to meet our needs with technical and spare parts support. Being able to call on people who know their equipment inside makes sure we keep our plant in optimum condition.